Frequently Asked Questions regarding our products, purchase procedure, the certification process and more.

How to pay

How do I pay for the products?
There are currently three ways to pay. Most customers use online payment with credit card. If no credit card is available Bank Wire or Western Union Money Transfer can also be used.

• Online using credit card. This is the most frequent payment method. It is fast. The purchased products will immediately be available for download. There is no extra charge.
• Bank wire. We only accept bank wire for larger purchases, typically at least 5 products. There will be some delay, typically between 3 and 8 days for the bank wire to come through.
  If you are interested in bank wire payment, please contact support@Real-Exams.com for further instructions.
• Western Union. We accept Western Union Money Transfer for any purchase. They payment is very quick, typically within 5 minutes. You will have the products available within some hours after the money transfer.
  Use the www.westernunion.com site to locate a office close to you (Find Agent Location).
  If you are interested in Western Union payment, please contact support@Real-Exams.com for further instructions.

Which credit cards does Real-Exams accept?
We accept most major credit cards including MasterCard, Visa, American, Express, Discover, JCB, Diner's Club International, and Cartre Blanche.

Is my Credit Card Information secure at your site?
Absolutely. Secure it guaranteed by our Credit Card Processor Metacharge.

I am hesitant about buying things online. How secure is your site?
Security of our customer's confidential information is of utmost importance to us. We therefore use a trusted third party vendor as our card processor. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you is never stored anywhere on our server.

Do you share your customer information database with any third parties?
At Real-Exams we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.

How to purchase

How do I make an online purchase?
Select the appropriate products from the Real-Exams products page. Add them to your shopping cart. Select Purchase Items. Enter credit card information and finish the purchase. If this is the first purchase at Real-Exams and you are not a registered user, you will be register yourself at Real-Exams. After the purchase the products can be accessed from your Member Zone. If you want more detailed instructions mail support@Real-Exams.com.

I have made an online purchase. Were are the purchased products?
The purchased products are available at your member zone. Here is the procedure to download your product:

1. Go to www.Real-Exams.com
2. Click on Login (to the left).
   Note: If there is just a Member zone link you would not be required to enter e-mail and password.
3. Enter e-mail and password
   Latest versions of the purchased products are downloadable from here. Use the links in your member zone to access your products.

I do not have any credit card. Can I purchase Real-Exams products?
Yes, Real-Exams accepts Bank Wire and Western Union. Contact support@Real-Exams.com for further instructions on how to purchase with Bank Wire or Western Union Money Transfer.

Do I receive a receipt?
Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the receipt. The receipt is also stored in your member zone for easy access.

How to access purchased products

I need further download instructions. Where can I find it?
There are download instructions in the member zone.
If you still have problems download, contact support@Real-Exams.com.

Purchase Problems

I am not able to add products to my Shopping Cart. What is wrong?
Ensure that your cookies are enabled. To be able to make online purchases at Real-Exams cookies must be enabled.

The system does not accept my credit card. What should I do?
Leave the VALID FROM field blank. It is optional.
Make sure that you use valid credit card details.
If you still have problems then contact sales@Real-Exams.com for further advice.

I am absolutely sure I entered the correct credit card information, and still the system does not accept it. What should I do?
We have used several different credit card processer's companies. Each Credit Card Processor has different methods of checking the validity of the Credit Card. We have noticed that some that are approved by one Credit Card are not approved by others, and vice versa. If you are unlucky your credit card will not be approved by our current Credit Card processor.

You can try another card or use an alternative payment method. There are two alternative methods of payments:

Payment through Bank Wire.
Payment through Western Union Money Transfer.
Please, contatct support@Real-Exams.com for further instructions.

The purchase went through succesfully, and I received an order confirmation e-mail. Still the purchased products do not show up in my member zone. What is wrong?
The order is manually reviewed. You should have your products available within 12 hours.
If more than 12 hours has passed then support@Real-Exams.com.

The purchase seems to have gone through, though I have not received any e-mail confirmation on the purchase. What is wrong?
There might have been a glitch in the purchase process. Please, contact to support@Real-Exams.com. Include your Real-Exams login ID in the mail. We will look into it.

Terms and Conditions

How are the goods delivered?
All purchases are downloaded from the internet. Typically you will have access to your purchases 10 minutes after we have received your payment. If your order is manually reviewed however, there might be a delay up to 12 hours before your product is available for download.

How do I return the products I have purchased?
As all products are delivered in digital format it is not necessary to return the goods.

How do I ask for a refund?
Contact sales@Real-Exams.com

How do I cancel a purchase?
Contact sales@Real-Exams.com

How long does it take for you to respond to my emails?
Most emails are answered within 24 hours. All emails are answered within 48 hours.